Privacy Policy | REST Charleston

Effective Date: 7/29/2025

Rest Property Management, LLC (“we”, “our”, or “us”), doing business as Rest Property Management, LLC, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information, specifically as it pertains to our SMS messaging services provided via phone number 843-885-3081. This policy applies to all users who interact with our services through text messaging.

Purpose of Messaging

We use SMS messaging exclusively for the following purposes:
• Property information updates
• Scheduling updates and notifications
• Maintenance notifications
• Client and customer support
• Tenant support

We do not send marketing or affiliate marketing messages via SMS.

Sample Messages

Examples of the types of messages we may send include:
• “Rest Property Management, LLC: Thank you for doing business with us. Your appointment is scheduled for Friday April 6 at 10am EST. Reply STOP to unsubscribe, or HELP for more information.”
• “Thanks for contacting Rest Property Management, LLC. Yes, we are open today and tomorrow. Is there anything else I can help you with?”

Opt-In Process

Rest Property Management, LLC collects opt-in verbally from customers, either in person at its physical location or over the phone when customers call the business. During interactions, staff members are trained to ask if the customer would like to opt in to messaging, using the following script:

“By providing a phone number and agreeing to receive texts, the customer consents to receive text messages from Rest Property Management, LLC regarding Property information updates, Scheduling updates and notifications, Maintenance notifications, Client and customer support, and Tenant support. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message and data rates may apply. Customers can reply STOP to unsubscribe at any time or HELP for assistance. More information about the business is available at www.restcharleston.com. No mobile opt-in information will be shared with third parties. The privacy policy and terms and conditions are available at https://www.restcharleston.com/privacypolicy.”

Opt-In and Opt-Out Keywords

Opt-In Keyword: START

Opt-In Message: “Thank you for opting in to receive messages from Rest Property Management, LLC. Message frequency varies. Message and data rates may apply. Reply HELP for help. Reply STOP or CANCEL to opt out.”

Opt-Out Keywords: STOP, CANCEL
Opt-Out Message: “You have successfully opted out of messages from Rest Property Management, LLC. You will receive no further messages. To opt back in, reply START.”

Help Keyword: HELP
Help Message: “Thank you for contacting Rest Property Management, LLC. For assistance, call 843-885-3081 or email info@restcharleston.com.

Reply STOP or CANCEL to opt out.”

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from Rest Property Management, LLC, from 843-885-3081 for the following purposes: Property information updates, Scheduling updates and notifications, Maintenance notifications, Client and customer support, and Tenant support. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 843-885-3081 or info@restcharleston.com. Mobile opt-in information is never shared with third parties.

For more information about our privacy practices, messaging terms, or to exercise your rights, please contact us:

Rest Property Management, LLC
Phone: 843-885-3081
Email: info@restcharleston.com
Website: www.restcharleston.com/contact
Privacy Policy: www.restcharleston.com/privacypolicy